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Shipping information

DELIVERY DURING VOSN

  • During sale periods, you may experience a delay in receiving your order. Please allow an additional 5 days for our team to ship your item/s and 2-3 business days for delivery. Once your order is dispatched you will receive an email notification with tracking details.
  • Whilst we endeavour to fulfil all orders, please note some styles and sizes may not be available at time of dispatch and need to be located from our CAMILLA Boutiques.
  • Refunds are not available on SALE items; please select eBoutique credit on returns form, which you receive with your order.

DELIVERY RATES & TIMES

SERVICE ESTIMATED DELIVERY TIME COST ORDER OVER $500 ORDER OVER $1000
EXPRESS SHIPPING 1-2 Business Days (metro areas) $15 NA FREE!
STANDARD SHIPPING 3-5 Business Days (metro areas) $10 FREE! NA
NZ STANDARD SHIPPING 2-5 Business Days (metro areas) $25 FREE! NA

DELIVERY TERMS

These delivery terms apply to purchases from www.camilla.com.au

FIRST TIME ORDERS

First time customers will require verification of their identification. Due to an increasing amount of credit card fraud, complete this verification as a safe guard for both you and us. To enable us to complete your order, you may require that you supply us with the following information:

  • a copy of your photographic driver’s licence verifying your identity and billing address, and;
  • if the billing address differs from the address specified on your licence, proof of address will be required in the form of a bank statement or other relevant documentation.

The privacy of your personal information is important to us. Our Privacy Policy sets out how we collect, use and protect your personal information.

DELIVERY FEES

Delivery fees will be charged on all orders in accordance with the Delivery Fee Table which may be updated at our discretion from time to time. A standard or express fee per delivery and possible re-delivery fee will apply.

DELIVERY NOTIFICATION

Once you order has been dispatched you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account. Click here to login to your account.

AUSTRALIAN EXPRESS & STANDARD SHIPPING

Orders are dispatched before 2pm AEST Monday – Friday. For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched.

Orders made with our express service must be placed before 2pm AEST Monday – Friday in order to be delivered the following business day (excluding public holidays and weekends) and is only available for deliveries within Australia.

Delivery times are listed in the Delivery Fee Table and are an estimate only and you agree we will not be liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.

INTERNATIONAL STANDARD SHIPPING – NEW ZEALAND ONLY

International shipping is currently only available to New Zealand. For shipping of standard and express orders to New Zealand we use DHL courier service. Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address, as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched.

Orders are dispatched before 2pm AEST Monday – Friday. Delivery times are listed in the Delivery Fee Table and are an estimate only and we will not be liable for any delay in delivery.

TAXES & DUTIES

International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

SURFBOARD DELIVERIES - AUSTRALIA & NEW ZEALAND ONLY

As surfboards are made to order, please allow up to 6 weeks for shipment. Once your surfboard is ready for shipment you will receive an email with tracking details.

FREE SHIPPING

If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total.

There is a free Shipping Calculator in the checkout to let you know how much you have to spend for your order to qualify for free shipping.

From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates). To be notified of any future free shipping or other promotions by email, simply sign up to CAMILLA news on the bottom right navigation.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.

LATE DELIVERIES

In estimating your delivery time, please note that delivery times may vary from product to product. Most orders will be dispatched from our warehouse within 1 to 3 business days of placing an order. From time to time we may post a notice on our website informing of a shipping black out period.

We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries.

For out of stock items please refer to our Terms and Conditions.

Contact

For any questions or notice, please contact us at:
Address: CAMILLA, 158 – 162 Crown Street, Darlinghurst, NSW 2010 Australia
Hours: Monday-Friday 9am-5.30pm AEST
Phone: +61 2 8353 1800
Email: online@camilla.com.au